Starting patients on Ig therapy?
We have a dedicated Immunoglobulin (Ig) team to support you and your patients.
Send us your Ig referrals:
Phone: 1-866-899-1661
Fax: 1-866-843-3221
Email: DL-NCCNewReferral@cvshealth.com
Onboarding: Enrollment Form
Send us your Ig referrals:
Phone: 1-866-899-1661
Fax: 1-866-843-3221
Email: DL-NCCNewReferral@cvshealth.com
Onboarding: Enrollment Form
Support from a centralized, dedicated Ig team
When you send a prescription referral for IVIG or SCIG therapy, we’ll help you choose between CVS Specialty® and Coram®* based on your patient’s benefits coverage. You’ll have one centralized team that exclusively handles Ig start of care and ongoing support. To streamline patient boarding, we:
- Support PA, clinical appeal and reauthorization submissions**
- Navigate FDA dosage and administration guidelines
- Coordinate nursing and site of care†
- Verify benefits to identify covered medications
- Connect patients with third-party financial assistance programs
Support from a centralized, dedicated Ig team
When you send a prescription referral for IVIG or SCIG therapy, we’ll help you choose between CVS Specialty® and Coram®* based on your patient’s benefits coverage. You’ll have one centralized team that exclusively handles Ig start of care and ongoing support. To streamline patient boarding, we:
- Support PA, clinical appeal and reauthorization submissions**
- Navigate FDA dosage and administration guidelines
- Coordinate nursing and site of care†
- Verify benefits to identify covered medications
- Connect patients with third-party financial assistance programs
Reliable access to Ig medications
We make sure your patients get started on Ig therapy as quickly as possible.
- We accept most pharmacy and medical benefit insurances.
- We have access to IVIG and SCIG medications, including limited distribution drugs.
- We offer convenient site of care options†, including at home, in our infusion suites or provider’s office.
Reliable access to Ig medications
We make sure your patients get started on Ig therapy as quickly as possible.
- We accept most pharmacy and medical benefit insurances.
- We have access to IVIG and SCIG medications, including limited distribution drugs.
- We offer convenient site of care options†, including at home, in our infusion suites or provider’s office.
One-on-one patient support for Ig
Our Ig team has advanced training in administering Ig therapies and managing infusion supplies and equipment. For Ig patients, we:
- Provide support and answer questions 24/7††
- Educate patients on their therapy and help manage expectations
- Help patients manage symptoms and mitigate side effects
- Support you in creating personalized care plans for patient’s unique needs
- Teach patient independence for subcutaneous therapy
One-on-one patient support for Ig
Our Ig team has advanced training in administering Ig therapies and managing infusion supplies and equipment. For Ig patients, we:
- Provide support and answer questions 24/7††
- Educate patients on their therapy and help manage expectations
- Help patients manage symptoms and mitigate side effects
- Support you in creating personalized care plans for patient’s unique needs
- Teach patient independence for subcutaneous therapy
Action plans to help avoid Ig disruption
Whether your patient is traveling or experiencing disruptions from shortages or natural disasters, we’re here for them. We’ll help make sure they get the medications they need, when and where they need it by:
- Providing infusion services and nursing support to 98% of the U.S.
- Offering travel services to help navigate TSA requirements§ while traveling with Ig medications and supplies
- Being prepared for potential manufacturer drug shortages
- Shipping medications and supplies to other locations in case of a natural disaster or emergency
Action plans to help avoid Ig disruption
Whether your patient is traveling or experiencing disruptions from shortages or natural disasters, we’re here for them. We’ll help make sure they get the medications they need, when and where they need it by:
- Providing infusion services and nursing support to 98% of the U.S.
- Offering travel services to help navigate TSA requirements§ while traveling with Ig medications and supplies
- Being prepared for potential manufacturer drug shortages
- Shipping medications and supplies to other locations in case of a natural disaster or emergency
Meet our dedicated Ig team
Your patients get one-on-one support from Ig pharmacists. Get to know a few people from the larger team here.
Matt Montgomery, PharmD, CSP
“I enjoy establishing patient relationships, learning continuously and helping to solve complex problems.”
Roshni K. Patel, PharmD, IgCP
"I listen carefully to patients when issues arise, so we can resolve them as a team."
Kyung Koo, PharmD
"I build positive relationships with patients and get to really know them on a personal level."
Resources for starting patients on Ig therapy
Ig patient education
Find resources to help your patients understand Ig therapy.
Frequently asked questions about Ig
When your send a prescription referral for Ig therapy, we’ll help you make the most appropriate choice based on your patient’s medical and prescription benefit coverage. Both CVS Specialty and Coram are a part of CVS Health®.
Our dedicated Ig team helps expedite the submission process. In fact, with CVS Specialty we can connect to your electronic health record (EHR) to process more than 50% of prescriptions without additional outreach§§.
Both CVS Specialty and Coram are accredited by The Joint Commission (TJC) and URAC. In fact, Coram is the only national home infusion company with TJC accreditation. We also use smart therapy guides, decision support tools and medication barcode scanning to ensure top quality clinical care.
Our nurses and IgNS-certified pharmacists receive advanced training on Ig therapies and how to use the latest supplies and equipment. Plus, our nurses have experience with infusion administration in both in-home care settings and ambulatory infusion suites. To stay up to date, they complete yearly trainings.
You can always check on the order status of your patients’ specialty infusion prescriptions through your CVS Specialty CentralTM dashboard. If reauthorizations are needed, we’ll reach out proactively to let you know.
We have access to most infusion drugs, including limited distribution drugs. We also have plans in place to avoid disruptions in case of drug shortages or other emergencies. For example, during hurricane season, we can ship your patients’ Ig medication to a different location.
Yes, we can. Our team can help connect patients to third-party financial assistance programs. And if your patient use Coram, they will have access to our patient advocacy team. The team can also provide ongoing healthcare journey counseling and education to your patient and their caregivers.
Yes, our highly trained Ig pharmacists and nurses have extensive Ig training. They're available to answer patients' questions and offer one-on-one support.
Your patient will get helpful resources and support from a CareTeam, which includes:
- Providing support and answer questions 24/7††
- Educating patients on their therapy and help manage expectations
- Helping patients manage symptoms and mitigate side effects
- Supporting your patient’s personalized Ig care plans
- Teaching patient independence for subcutaneous therapy
- Connecting patients to third-party financial assistance programs
- Navigating TSA requirements when traveling with Ig medications and supplies§
Additional Ig resources
Immunoglobulin National Society (IgNS)
Review the latest Ig education and standards.
American Association of Neuroscience Nurses (AANN)
Find opportunities to learn, connect and network in the Ig field.
Disclaimers
The information contained in this communication is provided in summary form. It is not intended for use as the sole basis of clinical treatment, as a substitute for reading the original research, nor as a substitute for the knowledge, skill, and judgment of the medical provider. This content is subject to change.
CVS Specialty does not operate all the websites/organizations listed here, nor is it responsible for the availability or reliability of their content. These listings do not imply or constitute an endorsement, sponsorship, or recommendation by CVS Specialty.
IVIG (Intravenous immunoglobulin). SCIG (Subcutaneous immunoglobulin). PA (Prior authorization). FDA (U.S. Food and Drug Administration). TSA (Transportation Security Administration). URAC (Utilization Review Accreditation Commission). IgNS (Immunoglobulin National Society).
*Coram CVS Specialty Infusion Services.
**Some payors have specific utilization management requirements related to PA and clinical appeal submissions (e.g., review, submission and/or physical signature by prescribers).
†Site of care is determined by patient’s benefits coverage and drug administration requirements.
††Our phone menu helps guide patients on how to contact available clinical and non-clinical resources for after-hours emergencies.
§Patient should provide 72 hours’ notice before travel. We inform TSA know about patient’s medically necessary liquids, specific medical needs, or special assistance requests related to upcoming travel.
§§CVS Health Enterprise Analytics, April 15, 2020. Actual results may vary depending on benefit plan design, member demographics, programs implemented by the plan and other factors. CVS Specialty Expedite is available exclusively for providers who use compatible EHR systems that participate in the Carequality Interoperability Framework or have an eligible EHR with CVS Health-enabled data connections and a fully executed connectivity agreement. All data sharing and usage complies with applicable privacy laws. Some payors have specific utilization management requirements related to PA submissions (e.g., review, submission and/or physical signature by prescribers). CVS Specialty Expedite is only used where permissible by payor requirements and applicable law.