Contact us
Get support from your CVS Specialty CareTeam. We're ready to answer your questions.
Contact your CareTeam
When you fill prescriptions with us, you have access to dedicated support led by nurses and pharmacists specially trained in conditions like yours. They are known as your CVS Specialty® CareTeam. Your CareTeam can answer questions about your health, medication and insurance. They can give you personalized care in managing your health to live your best life.
Do you have a question? Chat live with your CareTeam from 8 AM to 9 PM ET, or leave a message after hours and we will reply the next business day. You can also find answers to commonly asked questions here.
Chat live with us to get answers to questions about:
- Rx order status. Watch a short video to learn how to check Rx order status online.
- Refills. Watch a short video to learn how to refill online.
- Medication, symptoms, side effects, interactions
- Billing, insurance or payments. Watch a short video to learn how to make a payment online.
- Financial assistance
Do you have a question? Chat live with your CareTeam from 8 AM to 9 PM ET, or leave a message after hours and we will reply the next business day. You can also find answers to commonly asked questions here.
Chat live with us to get answers to questions about:
- Rx order status. Watch a short video to learn how to check Rx order status online.
- Refills. Watch a short video to learn how to refill online.
- Medication, symptoms, side effects, interactions
- Billing, insurance or payments. Watch a short video to learn how to make a payment online.
- Financial assistance
To avoid wait times on the phone, we recommend contacting us through live chat. Sign in or register, then click on the chat icon.
You can also find answers to commonly asked questions here.
Rx refills or order status
Call the number on your Rx label or 1-800-237-2767 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Watch a short video to learn how to refill online.
Watch a short video to learn how to check order status online.
Billing and payments
1-800-250-9631 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Watch a short video to learn how to make a payment online.
Login and technical support
For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).
Monday – Friday, from 9 AM – 6 PM ET.
To avoid wait times on the phone, we recommend contacting us through live chat. Sign in or register, then click on the chat icon.
You can also find answers to commonly asked questions here.
Rx refills or order status
Call the number on your Rx label or 1-800-237-2767 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Watch a short video to learn how to refill online.
Watch a short video to learn how to check order status online.
Billing and payments
1-800-250-9631 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Watch a short video to learn how to make a payment online.
Login and technical support
For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).
Monday – Friday, from 9 AM – 6 PM ET.
Providing personalized care for 34 conditions.
See a full list of generic and brand-name medications offered through CVS Specialty.